Ways of payment. How to buy a tour, a ticket to Travel agency TEZ Tour Tez Tour Tour terms for agencies for agencies
Frequently Asked Questions (Russia, Kazakhstan)
Information on cooperation
Information on the conclusion, reservoir of the contract, the scheme of work is presented in the section "Cooperation".
Information about working with Online-booking system, Personal Account
Information about the tariff system
Only the current price at the time of booking \u003d tariff is relevant.
Tariffs are not stored on the site, we can not check the old price.
Recalculation of a booked application for the old tariff is impossible.
Tariffs do not have the realization and can be changed at any time without warning.
Changes in the tariff system
- when adding, removing tourists, changing the hotel, dates, the number of the calculation of the change will be at the current tariff.
- when adding CIP service, individual or VIP transfers, wedding ceremonies, insurance and other additional services, the tariff does not change.
More detailed information on changes in the tariff system is presented in the "Rules for recalcifying applications when working on tariff system" (for all departure cities, except Yekaterinburg).
Information on extra charges (fuel fees, New Year's dinners, etc.)
Fuel collection information can be viewed in the "airfare" section - "airfare." There you can also find information on the cost of additional payment for the specificization of flights (morning / evening).
Information on fuel collection can also be found in the Important Information section under the Tour Search Form.
Information on additional charges for an individual transfer can be found in the "Transfers" section for each country on the agent page.
For more convenient navigation, you can use the reference "surcharge to the tours", which is located in the center of the Agency Page in the "Operational Information" section
List of hotels in alphabetical order, with the possibility of searching by name (for the search you need to enter at least 4 characters). Outside the list, hotels from TEZ Tour recommends.
In the catalog of hotels there is a filter by name, level, cost. For a filter, just click on the left corner of the directory to the appropriate parameter.
Information on flights
Booking tours on regular flights - new exclusive service from Tez Tour. (Download in format.pdf)
The following subsections are available: airlines, airfare, change in timetables, check out the departure time, flight schedule and availability of air tickets, sale of tickets. They are also available in the center of the Agent page in the "Flights" section.
Daily prices
Information at the daily prices on hotels can be found in the section "Day and non-standard" on the agent page. Also, it is also possible to find: lists of hotels in which accommodation with animals, prices for lifts and rolling of ski equipment, tourist tax, deposits in hotels and other additional services depending on the specifics of the country.
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Cost of surcharge for children up to 2 years (infants)
The cost of the landing coupon (ticket without providing landing and baggage) for children under 2 years old is indicated in the "cost of air tickets".
Despite the fact that in most hotels children live for free of charge, there are exceptions. We strongly recommend clarifying information at the cost of accommodation in hotels of children up to 2 years by email at your curator or in the sales department.
Information on the crossing of flights
Information on the possibility of crossing the flights and the cost of the crossroads can be found in the "Airfare cost" file.
Non-standard tours (VIP, sports, weddings)
This section presents corporate projects, examples of corporate programs, hotels in conference rooms, non-standard accommodation options, sports projects, VIP Recreation and services, VIP meetings - wires, wedding ceremonies.
Information on issuing documents
Information on the issuance of documents is available on the link "Document" in the "Agencies" section or in the "Operational Information" section in the center of the Agency Page. To find out information on issuing documents from your departure city, you need to change the city of departure in the upper left corner of the site and go to the section of the issuance of documents.
Contacts
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No tourist passport data
If at the time of booking there is no number of the OZP, the dates of its ending, then on the online booking, the corresponding graphs must be left unlocked. We remind you that the passport data must be made at least 3 (three) working days before the departure date. If the passport data is not submitted this period, a penalty in the amount of 25 USD is displayed on the application. per person. |
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Need to add to the child's request to 2 years
A mini-group flies (strictly up to 10 people) in one hotel, several applications
In order not to have a situation that one application was confirmed, and on the other came a refusal, but tourists want to fly all together at one hotel, then the booking technology is as follows:
Book the first application, the system issues the application number. In subsequent applications in the note, you specify "confirm strictly with the application No. (specify the number of the previous application).
We draw your attention if the total number of people for all applications exceeds 9 people, then applications will be counted on tariffs for groups (often data tariffs are higher than the cost of online booking system).
Not affixed in the application (worth N / A)
If the cost of the application costs N / A and all services are confirmed, then in this case you need to send a letter to your curator (the email address of the curator can be found in the Personal Office of the Agency, in the upper right corner when you click on the name of the agency or login) with the text "We ask you to calculate (put the cost) application No. XXXXXXXX". In the subject of the letter, you must specify the application number.
It is necessary to make a request for the hotel (country, residence of infanta, etc.)
If you have any questions about the hotel, at the cost of living in foreign citizens, at the cost of residence of the infanta, on the system of food at the hotel and other questions, then you need to write a request to your curator or to the address corresponding to your city, according to the following form:
The subject of the letter must necessarily contain one of the following items:
- Price for citizens of another country (foreigner + Russian)
- Price for citizens of another country (foreigner)
- The cost of residence of Infanta
- Additional discount
- Difficult accommodation is not under the contract
- Cost of non-standard number
- Hotel price without contract
- Question on the hotel
Letter's body:
- Application number: (if the application has already been created in the database)
- Country:
- Hotel:
- Residence dates:
- Type of number:
- Type of allocation:
- Pension:
- Question text:
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Example letter:
Topic: Price for citizens Dr. countries (foreigner + Russian)
Country: Thailand.
Hotel: Royal Cliff Beach Resort
Dates of residence: 03/07/2011-14.03.2011
Room type: Club Sea View Room / Grand Building
Accommodation type: DBL + 2CHD
Pension: BB.
The text of the question: Family flies, father of a citizen Nigeria. Is the price change?
Need to calculate a complex tour
To calculate the complex tour you need:
- Request the cost of air tickets to the desired dates from your curator.
- Watch the cost of living on your own in the selection of the tour through the "Composition of the Tour - accommodation."
- Transfer costs to be viewed in the Transfers section (Agency Page - all directions on the right - transfers)
If difficulty occurs when calculating, you can contact your curator. Your curator's name and contact e-mail can be found in the Agency's Personal Account, in the upper right corner by clicking on user login.
It is necessary to "hang tickets", fix the price
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If there are little tickets, there is a possibility that they will end with the arrival of tourists, or you want to fix the cost at the rate at the moment, then you need to pre-book with real tourist names.
A preliminary booking makes it possible to book an application and therefore fix the cost of the tour on the tariff at the time of booking, and at the same time reduce the risks of the need for fines if the tourist refuses armor and will not pay the application.
Differences from regular booking: If within a certain time the agency does not confirm, that is, it will not translate the application from previously reserved to normal, or not pay, the application will be automatically canceled without sending fines to the agency.
Applications are also created, as under normal booking - through an online office.
In online booking, applications must be ticking "Pre-Booking".
For applications with preliminary booking, a time limit is set, after which the application will be automatically canceled.
The time limit is exhibited and checked up to a minute.
Time limits are displayed in the online office in the lists of applications in the sections of "Applications" and "Finance", as well as on the form of a single application.
Restrictions:
- The agency can set a time limit period within two days from the time of booking an application, that is, the maximum time limit \u003d date-time booking + 48 hours. Time limit is set in Moscow time.
- If the agency did not specify a time limit, then by default date-time time limit \u003d date-time booking + 24 hours.
- The agency can set a time limit only at the time of booking an application. In an already existing application, the Agency cannot edit a time limit.
- The agency can set a time limit only in the case of pre-booking. With the usual booking of the application, the time limit is not specified.
- The agency can delete a time limit from the application, that is, to transfer the application from previously reserved in ordinary applications, if the time limit is relevant \u003d not deleted and not overdue.
- The agency has the ability to cancel the application with a time limit if the time limit is relevant \u003d not deleted and not overdue.
- The number of simultaneously submitted applications with a time limit from one agency is limited. Default - 5 applications.
- It is forbidden to preliminary booking an application for 5 days and less than the date - check-in time for visa-free countries, and in 8 days and less than the date-time of arrival for visa countries.
- The number of people simultaneously planted on the flight in applications with a time limit is limited to 10% of the number of vacant seats on the flight. In the case when 10% is less than 2, 2 places will be available by default.
- Create applications with preliminary booking on flights with unconfirmed flights. All other flights can be pre-booking, regardless of airline and directions.
Travel Agency Tez Tour was founded in 1994. Initially, the Agency was engaged in selling tours to Turkey, gradually increasing its range. Currently, the company has more than 30 popular tourist destinations, including China, UAE, Czech Republic, France, Thailand, Italy, Dominican Republic, and many others. Not only tourists from Russia are used by the company, but also travelers from the countries of the former USSR.
Authorized travel agency Tez Tour is the first tourist organization in the Russian Federation, which has introduced high computer technologies to its work. Tourists do not have to contact the Agency directly to the office. For the convenience of travelers, the official website is open, offering minimum prices for vouchers with departure from Moscow and other cities of Russia.
In the TEZ Tour Tour operator piggy bank a huge number of diverse awards. The company is the winner of such prestigious premiums as:
- "People's Brand"
- "Choice of the Year"
- "Tourist brands"
- "RU Star"
- "Guiding Star", and many other high awards.
In addition, the tour operator The Tez Tour is part of the main organizations of the tourism industry of Russia and the countries of the neighboring countries, as well as a member of the air transport association.
The official website of the tour operator: tez-tour.com.
Search tour online from Tez Tour
Popular directions from Tez Tour
The Tesur Tour company developed rapidly, quickly conquering high ratings in the field of tourism. Currently, this tour operator works in many tourist destinations, cooperating with major air carriers and the best hotel complexes. The company works not only to send individual tourists, but also on the organization of various field seminars, children's organized recreation, VIP tours.
To facilitate the search for a suitable tour helps the official website at which you can find the most profitable offers, book a tour, find the appropriate room at the hotel. In addition, on the company's website you can always find hot vouchers at a very competitive price. The company organizes the transfer of travelers from the airport to the doors of the hotel, and make sure that the rest passed on the highest level. All directions in which the tourist operator is working Tez Tour, is constantly developing, attracting new partners. Awards that the company received during their existence is quite deserved. The Tez Tour is proud of the results of its work, confirming its slogan "High Tourism Technologies".
Early booking from Tez Tour
At the time of booking a tour, payment is made by bank cards using two-step authorization technology. This means that the money is frozen (blocked) on your card before receiving confirmation of all services in the application. Once all services in the application are confirmed, the money is written off the card automatically. In case of refusal, for example, from the hotel, money will automatically return to the holder card.
2. Partial payment by bank card
Installing from Tez Tour!
Partial payment of a bank card is possible for tours on charter flights to Andorra, Bulgaria, Greece, Georgia, Dominican Republic, Egypt, Spain, Italy, Cyprus, China (Hainan), UAE, Thailand, Turkey: 30% payment immediately and the residue - no later than than 15 working days before departure.
The cost of the tour is fixed in C.E. Prepayment / surcharge are carried out in rubles at the current exchange rate on the day of payment. Full payment must be made no later than 15 business days before departure.
Payment tours online without commission!
At the time of booking a tour, payment is made by bank cards using two-step authorization technology. This means that the money is frozen (blocked) on your card before receiving confirmation of all services in the application. Once all services in the application are confirmed, the money is written off the card automatically. In case of refusal, for example, from the hotel, money will automatically return to the holder card.
We do not take commission from customers when paying tours of the bank card.
We accept bank cards for the following payment systems:
3. Sberbank online and cash payment
You can choose the payment option in cash through the branch of Sberbank on account of the personal account. Printed accounts on requests are valid within 2 business days (placement day + 1 day). This allows you to fix the amount for payment at the rate in effect at the time of the invoice!
When choosing Sberbank online payment is made in the Sberbank personal account, the application number is specified in the payment assignment.
Payment of tours in ATMs and Sberbank terminals, as well as through Sberbank ONL @ ENE without commission!
To pay tours can be used by any of these payment methods:
1. Sberbank online and ATMs
Payment is made from a bank card or your bank account (in Sberbank online).
2. Terminals
Payment is possible using the Sberbank card.
Sequence of actions when paying for the application (on the example of Sberbank online):
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4. Payment of tours of early booking
For early booking tours with charter flights, partial payment is possible or through Sberbank online: you must make an advance payment of at least 25% of the cost to book the tour. The remaining 75% must be paid no later than 15 working days before the departure date.
Payment is considered to be produced at the time of receipt of funds.
Attention! On the last day of early booking, payment should be received no later than 18:00 Moscow time!
Our clients are available to the following payment methods:
Cash
You can pay cash in any of our offices. And experienced consultants will help you decide on the choice of the tour.
Bank card
Payment takes place through PJSC Sberbank. You can translate funds to our account using bank cards of the following payment systems:
| 1. | PEACE | |
| 2. | Visa International |
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| 3. | MasterCard Worldwide |
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| 4. | JCB International |
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More about the data transfer process
The payment system "PJSC Sberbank of Russia" uses 3DSecure technology to protect against fraudulent actions with bank cards. The card holder is obliged to confirm the payment of the payment by entering or permanent, or a temporary password that the Bank gives it. Typically, such passwords come to the SMS card holder.
In the case of a successful payment, the order is registered in the system and the specified amount is "freezed" on your card (this means that money is reserved for the payment, but are not written off from your account. You can not use this amount before obtaining the results of the service confirmation). From this point on, the tour operator accepts an order to process - you will receive a notice of this by e-mail.
After confirming all the services in a reserved application, the money "is defined" (the reserve is removed) and the payment is made (money is written off from your account) - this will also receive a notice to the mail. If any of the services is not confirmed (this means the inability to book the selected tour), the money is "defined" and return back to the card automatically.
E-Mail and SMS notifications
Starting from the moment of payment of the application and before the departure, we will keep you aware of all information on the application: payment and confirmation, change in the departure time or transplanting to another flight, readiness of documents. We will also remind you of the day before the start of the trip the current departure time.
Notifications will come to email and mobile phone specified during registration.
Cancellation and refund
All applications are filled with a bank card holder, which was paid to the tour.
Return of money is carried out strictly on the same card.
- If you want to cancel a booked and paid tour, you need to write a statement statement.
- In cases where it is necessary to return money overpass for other reasons, you also need to fill out the application.
All applications must be signed, scan and send a copy to our email address.
After that, by email and (or), the phone specified when booking, the representative of the tour operator will contact you. Return of funds is carried out on the map with which the payment was carried out for the tour.
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