Support service Bank Zenit. Bank Zenit: telephone hotline. How to call Zenit Bank

Modern banking organizations are trying to provide their customers as many tools as possible to remotely solve problems. It was not an exception and Russian bank Zenit. On his official website, you can find a lot of useful information regarding not only the financial products provided to them, but also directly to the activities of this organization. If you need a telephone of the hotline of the bank Zenit, the address of the nearest office or details for making a payment, this resource will help get the necessary data.

Address of the official website of the bank

The official website of Zenit Bank is located at: www.zenit.ru

After hitting the main page of the resource, immediately install the region of your stay. The link to this feature is contained in the upper page menu, on a dark gray field. By choosing a faithful geographical position, you can get topical information about the bank's products and the location of its offices.

Important! The range of financial services of the bank Zenit and the conditions for their provision may vary, depending on the region.

How to Contact Bank

Contact details of the bank Zenit You will also easily find on its website. To do this, it is enough to hover the mouse cursor to the right top menu item. "To contact us". Having done this, you will see the drop-down window, in which contact phones of the banking organization will be indicated:

• 8-800-500-66-77 - hotline for private clients;
• 8-800-500-40-82 - support for legal entities.

The call on any of these numbers for residents of the Russian Federation will be free. The Bank's contact center operates around the clock, and its operators can advise you on any issues relating to the Zenith services.

You also have the opportunity to ask the question of interest to you or send a claim to the Bank in writing. To do this, press the "Feedback" button dropped in the window, and then fill out a small form. You can formulate questions and wishes in free form. The main thing is when filling out the questionnaire - leave your current contact details so that the representative of the bank can contact you.

How to find information about the organization

If you need the details of the bank Zenit to make payments and translations, you can also find them on the official website. True, in a separate section, this information is not made for some reason. She is in the subsection "Financial institutions."

In order not to wander through the links, we recommend using the site search option. To do this, press the top menu to the right icon as a magnifying glass. At the top of the page there will be a search string where you need to enter the word "Requisites". After that, the site will transfer you to the section with the necessary information.

Details of Bank Zenit

Important! The same section contains the address of the bank's head office.

Search for the nearest service point

If you are needed not a head, but the nearest office of Zenith in your city, the Bank will provide you with the necessary information. Just choose in its top menu section "Offices and ATMs".

On the new page you will see:

• the map, which marks all offices in your city;
• list of bank departments with addresses;
• form of choice of the city;
• search form at the address;
• filter for services provided in the office.

At the top of the page you will find a switch "Offices / ATMs". Translate it to the right position to obtain data on the bank's branches or about self-service devices belonging to it. On the right side of the screen, you will also find the drop-down list in which you can choose a specific bank in the Zenit group. This will help you find only its branches / terminals, and not view information about all offices and devices of the financial group.

Founded in 1994, the Zenit Bank is currently actively engaged in both the integrated service of corporate clients, and offers its products and services to individuals. The whole range of financial and credit services organization fully complies with international standards of the investment market. To improve the quality of servicing its clients, a special information and technical support center was created.

Bank support service functionality

By contacting any convenient way with the contact center consultants, you can:

• Block the map in case of her loss or theft;
• Order Card Reissue;
• Make an appeal on service quality issues;
• Get the necessary information about all products and services;
• Get help in working with remote self-service services;
• Report fraud;
• Find out the schedule of work and addresses of departments, ATMs and terminals;
• Learn about new promotions and individual proposals;
• Clarify the balance of your cards or accounts, as well as details of remittances.

How to contact Zenit Bank Support

You can get the necessary information and assistance from bank employees in several ways:

1. By phone clients' round-the-clock support;
2. Issued an appeal on the bank's website;
3. By sending a written application to the postal address of the Bank's main office at the address: Russia, 129110, Moscow, Banner., D. 9
4. Making a letter to email bank management.
5. Using online chat in the official community of the Bank of Popular Social Networks: In contact with , on the Facebook. and B. Twitter

How to call Zenit Bank

Communication by phone is carried out by contacts:

1. *0667 For calls from mobile phones.
2. Free room round-the-clock hotline 8-800-500-66-77 For calls from urban phones.
3. The number of international format + 7-495-967-11-11 for calls from abroad or from stationary phones.
4. Fax number + 7-495-937-07-36.
5. Rooms for corporate clients 8-800-40-82 or + 7-495-777-57-04.
6. Skype: Skype Zenit Bank

When calling to free support numbers, you will be given the ability to listen to the voice prompts of the automatic menu. These menu items allow customers to independently find the necessary information and answers to popular user questions. After listening to voice prompts, you can expect connections to the operator within a few minutes.

Online communication with the Support Service Zenit

If you do not have the ability to make a call for all the above phones, you can use the special form of feedback:

1. Go to the official website of the bank and open the "Contacts" section at the top of the page, then press the "Assign Question" button.
2. In the appropriate fields to fill in the questionnaire, specify all the necessary data.
3. Specify the type of your appeal, your name, phone number and email address.
4. In the text, you will describe your problem in the text for a message and specify a priority method for getting a response - SMS, by email or phone number specified in the application.
5. After reading the terms of the provision of personal data to the Bank's employees, confirm your consent to these rules.
6. Specify the code from the image and send the application.

All statements sent in this way immediately fall into the processing of the Bank's support staff, and the answer to them often arrives during the day. You can also chat with the support consultant in any official community of the bank on the social network, which can be found directly on the site. To do this, you just need to log in in your account and start a dialogue in a chat with any support service worker.

The Bank was established in December 1994 by the Oil Company Tatneft *, Academy of National Economy under the Government of the Russian Federation and a group of other legal entities. Registered the Central Bank of the Russian Federation in June 1995 in the form of LLC. In 2002 he received a general license of the Bank of Russia and a license to work with precious metals, and also changed the organizational and legal form to an open joint-stock company. In accordance with the decision of the General Meeting of Shareholders at the end of 2014, the form was aligned with the Civil Code of the Russian Federation and was re-registered as a public joint-stock company. Since December 2004, a credit institution has been participating in the insurance system of deposits of individuals.

In 2005, Zenit Bank bought 90% of the shares of the Devon-Credit Bank from Tatneft, and in early 2007, in the framework of regional development, 85.3% of Gazprombank - Schyghazprombank (now Bank "Zenit Sochi has acquired "). In 2007, the Zenit banking group ** replenished Lipetskombank, who previously belonged to the Novolipetsky Metallurgical Combine (NLMK). In December 2008, Tula Spiritbank also entered the group.

In August 2018, Zenit Bank Dmitry Yurin reported that "at the turn of 2018-2019 it is planned to complete the unification of four subsidiaries with the Zenit Bank.

PJSC TATNEFT them. V. D. Shashin for a long time is the main shareholder of PJSC Bank Zenit. Currently, under the control of the company there is 71.95% of the bank's shares. Other Owners of the Bank also includes a member of the Board of Directors of Maria Sokolov (13.57%), Chairman of the Board of Directors of NLMK Vladimir Lisin and Yuri Lisin (relatives, jointly control 5.75% of the Bank's shares). The shares of the remaining participants in the bank do not exceed 5%, including a member of the Board and the Board of Directors, Kirill Stepgun owns 2.22%.

The head office of the credit institution is located in Moscow. According to March 2018, the service network of the Zenit banking group included 149 points in the 51th city. The own network of ATMs has more than 260 devices, while the Unified Network of ATMs of the Zenit Banking Group and partner banks exceeds 900 units. The number of POS terminals served by the Bank's processing center exceeds 6 thousand devices. As of June 30, 2018, the Group's number was 4,629 people (at the end of 2017 - 4,599 people).

One of the key activities of the Bank is the integrated service of corporate clients. The credit institution is also actively developing and promoting retail services and offers to individuals a wide range of banking programs: deposits, mortgage, consumer and car loans, bank cards (MasterCard, Visa, "Peace"), safe cells, etc. Bank also occupies a strong position on Investment and private investment market (Private Banking).

As of the beginning of this year, the Group served 1.2 thousand corporate groups of clients, 17 thousand clients of SMEs, 500 thousand individuals. The main clients of the Bank are traditionally oil producing, refineries and non-refinery companies, metallurgical plants, structure of regional and municipal authorities, enterprises of machine-building, defense and energy complexes, as well as telecommunication companies, foreign trade associations, trade and mediation firms, enterprises-gold mining companies, non-bank financial institutions. The bank's customers at various times of time included JSC Concern in Almaz-Antey Concern, JSC OBK Oboronprom, Obukhovsky Plant JSC, PJSC "Arzamas Machine-Building Plant", Energomashinovo Alliance JSC, East-Service GC ", Nizhtarm JSC, UK" Ygrafinance ", NPF Transneft, JSC" Region Esset Management ", PJSC" UTair Airlines ", LLC Element Leasing, JSC" Plant ", Leasing company Carcade. The most significant is the presence of a bank in the Volga Federal District, in which they are serviced by large industrial enterprises.

The main strategic objectives of the Bank for the next three years, according to the strategy adopted in 2018 are: in the corporate business - the creation of an ecosystem with the GC Tatneft, syndication with Vnesheconombank GK and the development of exar insurance transactions; In terms of small and medium-sized businesses - the development of the segment of electronic bank guarantees, the development of factoring, etc.; in retail business - the development of ecosystems for military personnel, an increase in the number of active customers to 1 million people, etc.; In investment business - entry into the top 10 organizers of bond issues, etc.

Net tax assets from the beginning of 2018 showed a small increase (+ 4.1%), making up 231.7 billion rubles by early September. During this period, in liabilities there was an increase in the volume of attracted MBC (+ 22.3%) and means of enterprises and organizations (+ 19.4%). At the same time, the bank repaid about 70% of the issued bonds and bills. In assets, over the course of this period, the portfolio of the MBC issued (47.6%) was noted, loans to customers (+ 3.2%) and securities portfolio (+ 4.1%).

Bank liabilities are well diversified by attraction sources. In their structure, at the reporting date with a fraction of 30.3%, contributions of the population, the essential part of which is brought to the period from half a year to three years to be prevailing. The attracted IBCs take 26.8% in liabilities and are formed mainly short and medium-term loans from Russian banks. The structure of attracted IBC contains loans from the Central Bank and non-resident banks, however with a low share. Another quarter of liabilities make up funds on current accounts (mainly) and corporate customer deposits. The bank, among other things, serves settlement accounts and deposits of state-owned companies. The client base as a whole is large, client accounts from the beginning of 2018 were in the range of 300-500 billion rubles per month. On the issued bonds (mainly) and its own bills account for more than 6.4% of bank liabilities.

The remaining part of the liabilities is mainly formed by own capital. Its sufficiency in accordance with the standard of the Central Bank of H1.0 more than twice the minimum set level of 8%. The composition of the capital on the Methodology of the Central Bank includes subordinated loans at a residual value at the reporting date of 12.4 billion rubles. The adequacy of fixed capital (H1.2), in the calculation of which subordinated loans does not include, also almost twice the minimum set level of 6%.

The basis of net assets forms a loan portfolio with a share of 58.2% at the reporting date. A share of 22.4% occupies a portfolio of securities, 13.7% - issued by MBK, 11.8% - highly liquid assets (residues on the corschets and in the checkout), 2.4% - investments in the capital of other organizations, 5.4% - Other assets, less than 1% are fixed assets and intangible assets.

In a loan portfolio with a share of 76.4%, loans are dominated by legal entities. The remaining quarter of the portfolio is represented by retail loans - mainly housing and mortgage loans, to a lesser extent - consumer loans. Since the beginning of 2018, both portfolios have shown a small increase: the loans of the Yurlitsy added 3.4%, "Retail" - 2.4%. The share of overdue debt as a whole on the loan portfolio rose a bit, but remains at a low level - 3.4%. The level of reservation at the reporting date by more than 2.5 times exceeded the share of overdue loans. The portfolio is traditionally secured by the pledge of property (204.4%). According to IFRS reporting at the end of 2017, the main share of loans in the aggregate loan portfolio of Jurlitz accounted for such segments as services (23.6%), trade (22.7%), construction (21.0%) and industrial production (19.7%). The loan portfolio is predominantly long-term, the main share of loans granted to customers belonged to the I and II categories of quality.

The securities portfolio at the reporting date almost completely consisted of bonds represented in the main papers of Russian companies and Eurobonds, to a lesser extent - the state bums of the Russian Federation and bonds of foreign banks. The share of bonds transferred to the pledge on repo transactions was 18.1% at the reporting date. Turns on repo-moderate transactions.

In the market of the MBC, the bank as attracts liquidity, and places funds, but on monthly revolutions advocates mainly a net borrower. The bank is active in the Forex foreign exchange market and on stock exchanges, is a market maker with turns on the relevant accounts in 200-400 billion rubles per month.

In January - August 2018, the Bank earned 737.4 million rubles under RAS against a loss of 1.3 billion rubles for the same period of 2017. Pure loss for the entire 2017 amounted to 2.4 billion rubles. The main cause of losses in previous years was the increased cost of reservation of the loan portfolio, as well as the reduction in interest income from lending to customers.

Board of Directors: Nail Maganov (Chairman), Vladimir Borutsky, Alexey Vorobyev, Sergey Lipanov, Arkady Sokolov, Alexey Panferov, Nurislam Syubaev, Schagagat Takhautdinov, Yevgeny Tikhturov, Sergey Shibayev, Kirill Shiggun.

Governing body: Oleg Mashtalar (Chairman), Sergey Boev, Andrei Dobrynin, Mikhail Stepanov, Dmitry Yurin, Olga Shcherbakova.

* PJSC Tatneft is one of the largest oil companies in Russia and one of the largest public companies with market capitalization for March 2018 is about 1.4 trillion rubles. The structures of the Republic of Tatarstan, belongs to about 34% of the shares in the authorized capital of the company; 39% of the shares are drawn in the form of global American depositary receipts (ADR); Other shareholders own another 24% of the shares. Revenue group "Tatneft", according to IFRS data, forII. 2018 quarter amounted to 234.0 billion rubles, an increase of 24% compared toI. quarter of 2018. Profit forII. the quarter amounted to 63.0 billion rubles. (+ 50%), oil production by the Group for the first half of 2018 amounted to 14,283 thousand tons (+ 0.7% by the first half of 2017).

** Zenit Banking Group is a major Moscow banking group that has significant interests in Tatarstan. Provides a full range of banking services. Presented in 26 regions of the Russian Federation, its own sales network for March 30, 2018 consists of 149 points. Currently, the group, in addition to its kernel, Zenit, includes four more banks: PJSC Lipetskombank, Spiritbank PJSC, JSC Bank Zenit Sochi, PJSC "AB Devon-Credit".

According to IFRS reporting, at the end of 2017, the Group's assets amounted to 253.7 billion rubles, capital - 42.4 billion rubles. Co-owners of the Group are members of the Board of Directors and Management, a large package of shares own PJSC "NK TATNEFT".