Pension fund how to contact. Phone numbers of the hotline of the Pension Fund. Phone Hotline Pension Fund of Russia

The work of the Pension Fund of the Russian Federation applies to the entire territory of Russia.

In each region there are local PF branches, where residents can receive advice, ask questions, sign up for a personal reception to specialists.

The main tasks that the Foundation solves:

• registration of pensions;
• maternal registration;
• payment of benefits;
• providing social benefits;
• other.

The range of services provided is quite wide, and therefore questions from Russian citizens arise a lot.

For prompt work with the population of the country, customer support services have been created in each region and the telephone numbers of the hotline are functioning.

In the article we will talk about ways of appeals to PF for residents of Moscow.

What can be found from the customer support service?

By calling the specified phone numbers you will be able to quickly get qualified assistance and solve your problem.

Operators will be able to give you a detailed answer to your question, or will translate you to a specialist who can help in solving the situation.

The main tasks for which it is worth contacting the hotline:

• express your opinion on the pension reform;
• report untimely payment of the prescribed pension;
• report on the negligence of individual employees of Moscow PF;
• obtain information on the rules of pension and the necessary documents for submission to the Pension Service;
• get information on working in the personal account of the PF of the Russian Federation;
• other questions.

Through the operators, you can find out the nearest addresses of the Fund and the schedule of their work, learn about the rules for registration in the service of a personal account, to get acquainted with the information on maternal capital, etc.

Alternative communication methods from Moscow's PF

Not only by telephone communication can be answered to your question. Yes, and not all citizens have enough patience to wait for the connection with the desired specialist.

For appeal to the Foundation there are other possibilities.

Through the official portal - www.pfrf.ru

On the page of the site you can leave your feedback on the work of the pension service, send a written message to the organization, or use the services offered:

• online consultant;
• internet reception.

The PF site has a section of questions and answers. Perhaps there you will be able to find a solution to your problem without the help of the Fund staff.

Mobile app

Download programs on the main page of the official portal of the Pension Fund. Activate the program and use all the features of the service.

Personal Area

Pass register on the site and open your personal office. Here you will have many different options and services. Through the LC, you can quickly communicate with the right employee and receive answers to your questions.

Social networks

The Pension Fund of the Russian Federation is the largest state institution that provides social services. Its main obligations include the calculation and payment of pensions: in old age, citizens with disabilities, social, monitoring of compulsory insurance of pensioners, the implementation of the program of state co-financing of the pension, as well as the issuance of certificates for maternal capital and the fulfillment of a wide variety of social benefits.

What can I find out?

As in many other government agencies today, a hotline of the pension fund was created on the official website. Phone of the hotline of the Pension Fund of Russia: 8800-510-55-55. Thanks to her, you can get answers to all exciting questions, solve many conflict situations, learn about the peculiarities of a particular pension program. Specialists are ready to answer questions regarding:

• making contributions and participation in the Pension State Program;
• receiving services through the official website of the PFRF.RU Pension Fund;
• transition to a private pension fund or other similar company.

These are just a few questions that can be answered by the operators of the hotline of the Pension Fund.

Russian Federation. If there is no desire to call, thanks to the official site, the citizens of our country can at any time find information on pension provision and other social services. So, the site offers to familiarize yourself with the information concerning pensioners, federal beneficiaries, people with disabilities, future retirees, parental recipients, as well as employers and self-employed population. On the official website you can find all the necessary information on a specific region of Russia.

To date, pension savings of citizens consist of two parts: insurance and accumulative. The first part is the guarantor of saving pension savings and cannot be invested, and the second is invested and ensures indexing of the pension. More details about pension savings can be found thanks to the hotline of the Russian Pension Fund. It will also make information:

• on the size of its pension savings at the moment;
• on the methods of registration of a pension in a matter of or another;
• about how to get an insurance number of an individual personal account;
• about the addresses of the nearest branches of the Pension Fund of the Russian Federation and the time of their work;
• on the date of the appearance of another pension, etc.

Pension State Co-Financing Program

By calling a hotline of the Pension Fund of the Russian Federation: 8800-510-55-55, you can find out how the pension of the pension is working, which is special conditions who, when and how can participate in the program, etc. Learn these data can both individuals and employers who want to connect their subordinates to the program. In addition to the phone number of the hotline of the Russian Pension Fund, this information can be found on the official website (see photo).

On the website of the State institution, you can download the form of handling for joining the program, as well as study in detail the example of its fill. In addition, users offer to download payment forms to enumerate contributions with these nearest branches of financial institutions.

Specialists are reminded that in order to receive state co-financing involved in the program should translate from 2 to 12 thousand rubles to the Foundation. Only in this case will the state will double this money. Enumerations can be made both every month and a one-time payment. If the employer joined the state co-financing program, then for deductions for his employees, he receives certain benefits.

On family capital

By calling the phone number of the hotline of the Pension Fund of the Russian Federation, you can find out all instruct information on maternal capital. Family capital is one of the methods of helping the families of our country, who were born or adopted a second child or the following children. Since the beginning of last year, the volume of maternal capital is more than 450 thousand rubles.

The telephone number of the Russia Pension Fund of Russia will also learn that:

• take family capital with one family can only once;
• appeal to receive maternal capital after the second child has appeared on the light of the child may be supplied once;
• the amount of family capital is recalculated every year depending on the available inflation;
• financial means can be used by anyone after the emergence of the second child to pay the loan, in which housing was taken, to buy a new apartment or at home, to purchase goods and services that will help in the life of a disabled child, etc.;
• maternal capital is not taxed;
• the testimony received by the parents is valid only subject to the presentation of documents that certify the identity (most often passport);
• the certificate is terminated if the parents have deprived the parental rights, the one who was decorated with capital, the adoption of the child was canceled, etc.;
• in case of loss of evidence, you can get it a copy.

Maternity capital can only be used for a child, translating finances on non-cash payments. If parents involve themselves in the scheme that provides for cashing money for their own needs, they will be punished in accordance with the law.

The activities of the FIU are associated not only with the appointment and payment of pensions. The agency is engaged in collecting reporting from employers, conducting personal accounts of insured persons, checking documents for the payment of Matkapali and other issues. For information support of citizens and legal entities, the Pension Fund of the Russian Federation makes it possible to contact the hotline.

What gives an appeal by telephone hotline of the PFR

Almost all types of activities that are powered by the PFR are public services. You can get them with the personal contact of the customer service of the FIU institutions, through the MFC or the official portal of the State Service. In each of the listed cases, citizens need to confirm their identity for personal data processing.

Telephone communication does not allow you to check the personality of a citizen, so the possibilities of such an option to provide services are significantly limited. In particular, the provision of consultations or services related to personal data is not available on the phone. Based on such restrictions, the call on the telephone hotline of the FIU gives the opportunity:

• get advice on the regulations and mode of work of the department, addresses of the location of territorial units;
• get an explanation of the procedure for oral admission of citizens and providing written appeals;
• clarify the list of documents that are needed to provide services - to appoint a pension or assessment of pension rights, to obtain a certificate of MSC and managing the means of the Matkapalo, on the design or restoration of SNILS, etc.;
• consult about the procedure for registering and using electronic resources of the FIU;
• learn about themelles in legislation, the timing of indexing pensions and other social benefits;
• clarify other issues that do not require transmission and processing personal data;
• to apply for non-compliance with the Rules and Code of Ethics by the FED specialists.

Thus, the appeal by the telephone hotline of the FIU will not allow to find out the state of the facial account of the insured person or get a different service requiring identification of the personality.

Regional and federal institutions of the PFF can organize special hotline on certain pension legislation issues. As a rule, this is due to changes in regulatory acts that make special attention in ordinary citizens. On the timing and order of such information actions can be found on the sites of the territorial divisions of the FIU.

How to use the hot line of the PFR

A single federal phone, according to which specialists of the FIU provide information services
8 800 302 2302 .

The call at the specified number within the Russian Federation is free. The procedure for providing information services is under the following rules:

• the hotline phone is multichannel, therefore the probability of long-term expectation of the connection is almost eliminated;
• the CFR consultant is obliged to prevent and warn about recording a telephone conversation - this is necessary not only for monitoring the quality of services rendered, but also to consider possible disputes or claims;
• after determining the call subject, the FIU specialist is obliged to provide an information service;
• if the call is the appeal on the work of the territorial services of the FIU, it is allowed to redirect a call to the relevant regional office.

An alternative option for obtaining a consultation is to appeal through the online chat on the PFR website. In the feedback form you need to specify the questions you are interested in, and also leave your phone number - the specialist will contact you to provide advisory services.

A citizen is not obliged to disclose his personal and personal data when calling by the telephone hotline of the FIU. This allows you to preserve the anonymity of the conversation, and the indication of its name will be required only to comply with business etiquette when communicating with a specialist of the Pension Office.

Can a call to the hotline entail any legal consequences? Even if the call is a complaint about the unlawful actions of the FIU employees, it is necessary to submit an official request or application to carry out a full check. Telephone appeals are not grounds for the adoption of disciplinary or other impact measures.

The executive directorate of the FIU systematizes information about the appeals received on the hotline. Following this work, information reports with reports on the most common issues are regularly published.

Consultations on all issues in the field of pension provision can also be obtained from our specialists. To do this, you can call the phones specified on the site, or leave your questions in the form of feedback.