Call center from the bank. Otp bank personal account. Feedback form

OTP Bank - serious banking organization known throughout Russia. To attract more potential customers and maintain good relationships with existing borrowers, the company uses hot OTP line Jar.

Hotline telephone numbers of OTP Bank

• 8 800 100-55-55 - free phone hotline Bank OTP for calls within Russia
• 0707 - free hotline short number for calls from mobile phones
• 8 800 200-70-09 - telephone for technical support of legal entities

Hotline for credit products

OTP Bank positions itself primarily as an organization offering lending services. The bank has many offers for customers. Customers can find out about lending issues at the following numbers:

• 8-800-200-70-05 - the operator will inform the calling client about the features of consumer credit.
• 8 800-200-70-01 - owners are served by number credit cards, as well as cards are issued for those who want to get them.
• 8-800-100-55-55 - the operator will tell the client about the possibilities of obtaining a loan, which can be taken in cash. You can also find information on deposits here.

OTP Bank took into account that it is better to differentiate telephone numbers depending on the topics of calls, so that the service is faster, and so that customers do not have to wait a long time for an answer and are constantly redirected from one consultant to another.

What issues can be resolved over the phone

Operators help customers decide various questions. Among them, it is necessary to highlight the features of registration and repayment of loans. Operators will announce the list of documents required for obtaining a loan, information about the dates and amounts of payments on loans, the features and types of deposits that the bank has. Also, customers will be told about the sizes. interest rates and about the specifics of servicing credit cards. Operators respond quickly and clearly, for the most part, customers are satisfied with their work.

Call cost

Calls to the main OTP Bank hotline number (code 800) are free of charge.

If a client from Moscow calls a local number (code 495), there will be differences. There will be no charge for calling from a landline. If the connection is carried out by mobile, then the fee will be as much as the mobile operator(at a fixed rate).

It will also be useful for customers to know that OTP Bank has a special short toll-free number 0707 . Calls to him are always free for everyone. Not all customers know about the existence of this number, so it is much easier to get through to it than through others.

Alternative communication channels OTP Bank

Like any company that cares about the comfort of customers, OTP Bank has provided for variations in communication methods. Firstly, the client can write to the bank's e-mail, which has two addresses:

• [email protected]- for most questions.
• [email protected]- Internet banking issues.

In addition to e-mail, the client can contact OTP Bank consultants via Skype. Finding an account is easy - just enter otpbank_russia in the search box. The bank also has an account on the social network Twitter. And the last way is to go to the bank's website and in a special section fill in the fields with information about your full name, passport data and write a question that you want to get an answer from a consultant.

The structure of the voice menu of the OTP Bank hotline

The OTP Bank hotline does not immediately transfer the client to the operator. First you need to select the section of interest. To do this, there is a voice menu.

Number 1

Map information is provided here. The section contains subsections:

• Card blocking.
• Card activation.
• Setting a pin code.
• Financial information on cards.
• Conditions for issuing cards.

Number 2

In this section, customers can find information on loans and credits. There are also subsections:

• Credits and loans in retail outlets.
• Cash loans and non-purpose loans.
• Conditions for issuing credits and loans.

Number 3

All about deposits.

Number 4

All other services of OTP Bank.

Despite all the advantages of servicing OTP Bank, voice menu hotline there is quite a big drawback. The client cannot return to the previous section using any button press. Unfortunately, there is no such option. If the client accidentally clicks on the wrong section, then he will have to hang up and call the hotline again.

OTP Bank is one of the largest financial institutions. He is a member of "OTP Group", which has a leading position in the market banking products and services
Eastern and Central Europe.

It is quite natural that the bank has its own customer support line. Let's talk about it a little more.

"Hot line" of OTP Bank

As well as other financial organizations, OTP Bank offers to use additional telephone lines for different categories of customers.

A call to any of the above numbers will be free for the subscriber.

Also, the client can submit his application to the bank through the form on the official website. Link: www.otpbank.ru

Also, the client can ask a question through social networks.

Especially for its clients, the organization has prepared a list of the most frequently asked questions with answers.

The voice menu of the call center is represented by only four sections. In the first, the client can receive information on bank card: activate or block it, set a new PIN code, get information about financial transactions, as well as find out the conditions for issuing and issuing.

In the next section, the subscriber can receive information about credit products financial organization, terms of registration and requirements for the client.

You can also find out the address of the outlet where you can conclude a loan agreement.

The third section is dedicated only to deposits: how and where to issue, on what conditions and what list of documents is needed for this. The bank offers its own line of tariffs for opening a deposit.

The last section talks about other services and products of the bank that may be useful and interesting to the client. For example, about money transfers or how to become a participant of the salary project.

At jar OTP has a wide range of services. Private and corporate clients can use them at any branch of their locality. For questions about servicing cards, providing services, you can contact by phone hotline OTP Bank.

To date OTP bank serves approximately 4 million customers. When using the services of the institution, questions and problems may arise that are easily solved by contacting the hotline. line for free telephone. Most often, citizens are customers jar applied for the following reasons:

• Credit cards and loans. Operators jar citizens can find out the limits on credit cards or the balance of the payment, the sequence of actions in case of late payment on the loan, the amount of accrued interest and penalties;
• Customer credit. Credit on consumer needs OTP bank is provided on optimal terms for customers, which can be found out from operators by telephone indicated on the official website of the institution. Operators jar prompt what procedure is carried out in case of insolvency;
• Cash loans. When contacting customer support OTP bank information will be provided on the location of its nearest branches, documents that will be required, the timing of consideration of applications, places of debt repayment;
• Deposits. IN OTP bank citizens can open a deposit. For all questions, you can contact the support service for free phones. Managers will tell you where you can open a deposit, what interest will be charged;
• Bank cards. Main line of business jar is issuance to customers plastic cards. Sometimes there are situations of their loss or theft. Operators hotline will help to make operational blocking;
• Other issues that require the help of a consultant jar.

Ways to contact consultants

Founded in 1994, OTP Bank today is a universal credit institution providing a full range of modern financial and credit products and services for corporate and private clients. The company is also included in the top 50 banks in Russia, and in some separate areas it is a leader in the country's market. Bank management represented by authorized employees contact centers accepts for consideration oral and written requests from its customers on all issues regarding the quality of service and the provision of its services.

OTP Bank support service: how to help the client

Whichever way you choose to submit your application, you can always:

• Find out about the status of your account, deposit card or loan;
• Clarify the balance of your funds and details of the latest transfers;
• Block the card if it has been stolen or lost;
• Order certificates of any type from the bank;
• Close the deposit ahead of schedule without visiting the office;
• Check the current exchange rate;
• Find out detailed information about all products and services;
• To plug additional services bank or deactivate them;
• Get help with online banking or restore access;
• Find out about the work schedule and addresses of branches, terminals and ATMs.

How to apply to OTP Bank: 4 ways to contact support

You can contact the support service of OTP Bank through several channels:

1. Online resources on the Internet - form feedback on the bank's website, e-mail, official communities in in social networks;

1. Phone numbers of contact centers;
2. Postal address of the main office of the bank;

Postal address of the Head office of OPT Bank: Russian Federation., 125171, Moscow, Leningradskoe shosse, 16A, building 1.

1. Registration of a written appeal in the official representative offices of the bank.

How to call OTP Bank

There are several contacts of the bank's round-the-clock support center:

• Free short number 07-07 for calls from mobile phones of the country;
• 24/7 hotline 8-800-100-55-55 for free calls from landlines in Russia;
• International format number +7-495-775-33-53 for calls from all landline phones in the Moscow region or from abroad;
• Login "otpbank_russia" for Skype calls.

Before contacting an employee of the OTP Bank hotline, you will be given the opportunity to listen to the voice menu items of the automatic operator. Thus, you can find answers to the most popular questions of users or get acquainted with the offers of the bank. Before calling a Skype consultant, make sure that your device's headset and microphone are connected and working properly.

Online connection with the support service of OTP Bank

Depending on the topic of your appeal, bank employees will need to provide the following information:

• date of birth;
• Passport data;
• Bank or agreement card number;
• Priority method for receiving a response;
• Address of residence, phone number, e-mail;
• Copy of certificates, checks or statements.

The OTP Bank support service is available through a convenient feedback form on the website:

1. Go to the contacts section "Contact them" on the bank's page.
2. Indicate your personal data in the opened questionnaire form "Contact the bank".
3. Mark the topic of the appeal.
4. Please describe your situation or question in detail.
5. If necessary, add a file with a copy of the documents.
6. Agree to the terms of processing your data.
7. Enter the code from the image and submit your request.

Registration of such applications in single register OTP Bank support service takes place on the day the application is received. The answer will be provided through the communication channels provided by the client in the application. This may be a written response to the client's address, a response to an email address, an SMS notification, a verbal response by phone or directly at the bank's office.